Frequently Asked Questions

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General Questions

Yes, multiple tests and test types can be purchased together, even if they are for someone else. The order progress will be shared with the email address used to purchase the order.

This will depend on whether you are fully vaccinated or not, please read the Government guidelines located here, once you have confirmed which category you belong to please use the buttons at the navigation bar at the top to browse all the tests relevant to you.

Yes, UK Health Testing are on the approved Government list for Covid Testing and our partnered Laboratory are both UKAS Approved and Government registered.

Order as soon as possible to ensure the test arrives in time for you to take the test.

If you order before 4pm on a weekday you can expect same day dispatch via Royal Mail 24Hr (tests will usually be delivered the following day but may take up to two days).

We do not despatch on weekends or bank holidays.

Our Customer service emails operate from 8am – 11pm 7 days a week.  Contact us by email only at info@ukhealthtesting.com, quoting your order number and the details of your query and we will be happy to assist.

You can also contact us via a telephone service from 9am – 5pm Mon – Fri by calling us at 01604 889452.

Lateral Flow Tests Queries

You can find the download link for new instructions sheets on this page here: https://ukhealthtesting.com/registration/

There are a few reasons why your test may have been given an inconclusive result, please read the description in the email given to you and follow the instructions clearly.

Please click here to see our full guide on how to register your swab:

How do I register my LFT test?

A supervised LFT test is a requirement for travel to certain countries in the world. Along with the test kit and results certificate you will also have a 1 to 1 appointment with a specialist within the UKHT team who will guide you through the testing process.

Upon successful purchase of a supervised LFT test you will receive a website link with instructions on how to book your appointment with us. Please do not book your appointment until you receive your LFT test kit.

PCR Queries

For PCR test orders, please order 5 days before the date the test is required to be used to allow for any potential delivery delays that are outside of our control. You will receive an email notification from our delivery partner once we have despatched it to them with the tracking reference for your order.

Check the requirements of your destination before taking the swab as some require the swab to be taken within 2 days whereas some the same. Please take your swab the morning of the day you plan to send the test back to our laboratory.

Sometimes tests do not need to be taken on a specific day but rather in a specific time period. Meaning that it may be that you can take your test earlier or as late as possible to avoid posting tests back to us on the weekend. This is because, Royal Mail do not deliver on Sunday’s which can often lead to build ups and therefore delays in delivery.

All accredited suppliers of covid testing must adhere to strict requirements laid out by the UK Government, which can change/be updated regularly. One of these requirements is that UK Health Testing MUST use Royal Mail Tracked 24 service for the PCR testing service, when used swabs are being returned. Please Note: this is not a guaranteed 24 hour delivery service and if a Royal Mail ‘Priority’ post box is not used to return the swab, this will not reach its destination and will be destroyed due to contamination risks.

Testing of a swab must commence within 75 hours of the swab being used, please ensure this is returned to us as soon as possible using a Royal Mail priority post box and following the completion of the registration of the sample.
For tests that are posted to us on a Friday, Saturday or Sunday if you receive an out of date notification from us once we receive your test, this will not be refunded as our instructions that accompany the tests have not been followed.

If you cannot see your the barcode number on the test tube on the online registration form or the number on the registration form does not match the barcode you have, please email us at info@ukhealthtesting.com making sure to include your order number in your email.

Customer will receive an automated message when we receive the swab confirming receipt and results can take 24-48 hours from this point. If you receive a notification from us advising that your swab was out of date, this is due to it exceeding the 75 hour window that testing must commence within.

An inconclusive result can be produced most commonly from the test being taken incorrectly. Another reason is that along with other nasal only tests, individuals who have had an operation or significant procedure on their nose can be known to produce an inconclusive result in some cases.

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