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Frequently Asked Questions

Please view the table on the home page to help decide what test is needed.

Yes, UK Health Testing are on the approved Government list for 2 and 8 day test and our partnered Laboratory are fully licensed and Government registered.

The latest you should order a test is 5 days before you are due to take your PCR test.

Order as soon as possible to ensure the test arrives in time for you to take the test and to return by post.

No, as we use the Royal Mail 24 hour delivery policy which applies to working days.

The timing of receiving the kits will depend on what test you are buying.

Please refer to each individual product page for more details.

You can post your test back by using any Royal Mail Priority post box.

Please use the this link to find your nearest priority postbox.

An inconclusive result can be produced most commonly from the test being taken incorrectly. Another reason is that along with other nasal only tests, individuals who have had an operation or significant procedure on their nose can be known to produce an inconclusive result in some cases.

To add multiple of the same test to your order simply use the quantity box to increase the of items you would like to purchase.

The process of buying a pre-departure test is the same as the others however as this test is the most important in terms of timings you must send the test back to us (or personally deliver) the test the morning of the day before you are due to fly out of the UK. This is to increase the chances of the results getting back to you on time.